Support
Questions, problems or a note you need taken down? Email support@blacknotes.app and we'll get back to you.
Common questions
How do I unsend a note?
Open the note in Black Notes and tap Unsend. It disappears for everyone you sent it to, and the link stops working. There's no time limit.
Why can't I download a note someone sent me?
Recipients can't download this note unless the sender turned saving on. You can still listen to it while it exists.
What does "For your ears only" mean?
The sender set General access to Restricted. Its link plays only on the first device that opened it. If you see "This was shared with someone else", ask the sender for your own link.
A note says "You can listen to this once."
The sender set it to disappear after listening. Opening the page doesn't use up your play; it counts when the audio starts.
How do I stop my notes from being used to improve Black Notes?
Turn off training in Settings, or lock a single note with "Don't use this note to improve Black Notes". Notes other people send you, imported notes and disappearing notes are never used.
What is "Where you're from"?
Where you grew up, or where people say you sound like you're from. Not where you live now. It helps Black Notes understand your accent. You can change it anytime in your profile.
How do I delete my account?
In the app, go to Settings and delete your account, or email support@blacknotes.app from the address you signed in with and say "delete me".
How do I report a note?
On the web page of a note shared with "Anyone with the link", tap "Report this note", or email support@blacknotes.app with the link.